【Product Overview】
■ Available Region Japan
■ Network Local (Non-Roaming)
■ Data Package 20GB / 50GB / 100GB (Please select)
■ Usage period 365 days
■ Plan Type Data Network
■ Phone/SMS function Unavailable
※Voice calls on apps such as LINE calls are possible.
■ Connection 4G/LTE
■ Carrier M-AIR / Ntt Docomo
■ Tethering Available
■ Top-up Unavailable
■ Activation application Not Required
※ Activated when connected to a supported carrier.
■ After Data Package is used up Low speed up to 32kbps
※ During the usage period, you will be able to connect to the Internet at a low speed.
■ Compatible devices
eSIM-compatible SIM-free smartphones, tablets, WiFi routers, 4G/LTE-compatible computers
※ When using in Japan, please use with a device that has the technical conformity mark.
■ Compatible Bands (Frequency Bands)
【Ntt Docomo Signal】
4G / LTE : Band 1/3/19/21/28/42
3G / W-CDMA : Band 1/6/19
■ Email attachments
eSIM QR code
Setup guide (Japanese, English, Chinese)
【No complicated procedures Required】
No need to submit ID, sign contracts, or pay administrative fees.
【Easy setup】
Please follow the setup guide attached to the email you receive after purchase.
※An internet connection is Required for setup.
【Reliable & Comprehensive Support】
We provide support in Japanese, English and Chinese.
Feel free to contact the support center for any questions before purchase (plan selection, device compatibility check) or after purchase (setup instructions, usage guidance).
Please check before purchase
【About the Product】
eSIM is a digital product. There is no physical delivery.
Mass retailers sell packaged products with the same model number.
【About sending eSIM】
■ After purchase, we will send the "eSIM QR code" and "Setup Guide" to your registered email address.
■ Display the QR code on a different device or print it on paper and read it.
■ When setting up the eSIM, a stable Internet connection via WiFi or other means is Required.
【About handling the eSIM QR code】
■ Once the eSIM QR code has been read, it cannot be re-read or reused on a different device.
■ Returns and refunds are not accepted after reading.
Thank you for your understanding.
【About the usage period】
The start date of use (the date you set it) will be the "first day".
For example, whether you set it for 9am or 11pm, the same date will be the "first day".
On the last day of the usage period, you can use it until 11:59pm on that day.
Usage start deadline
Within 6 months of purchase
Please be sure to start using the service within the expiration date.
You will no longer be able to use the service after the expiration date.
Compatible devices
■ eSIM-compatible and SIM-unlocked or SIM-free smartphones, tablets, WiFi routers, and 4G/LTE-compatible computers
*If using in Japan, please use on a device with the technical conformity mark.
■ Cannot be used with Rakuten smartphones (Rakuten BIG, HAND, mini, etc.).
■ iPhones sold in mainland China, Hong Kong, and Macau are not eSIM-compatible.
→ If you are using one of these devices, please purchase a SIM card.
Please be sure to check the compatibility of your device before ordering.
Usage procedure
1. Purchase of product
Purchase this product on this website.
2. Receive Emails
You will receive the following to your registered email address:
■ "eSIM QR Code"
■ "Setup Guide"
3. Setup and start using
You can start using the eSIM by scanning the QR code and following the setup guide to set up the eSIM.
【Notes】
・Display the QR code on a different device or print it out on paper.
・When setting up the eSIM, a stable Internet connection, such as via WiFi, is Required.
Shipping and delivery
【Delivery Method】
After purchase, the following will be sent to your registered email address.
■ eSIM QR code
■ Setup Guide
【Delivery Schedule】
■ Orders placed before 15:00 on weekdays will be delivered on the same day
■ Orders placed after 15:00 on weekdays and on weekends and holidays will be delivered on the next business day
【Notes】
- Depending on the email service you use, you may not be able to receive emails or they may be sorted into your "spam folder".
- If you are unable to receive emails, please set up your email to receive emails from the domain [@dhamobile.jp].
- If you are unsure of how to set up your email or if you are unable to receive emails, please contact our customer center.
About cancellations, returns, exchanges, and refunds
【About fees】
A fee of 1,100 yen will be charged for cancellations, exchanges, and refunds due to customer convenience.
【About delivery】
Delivery is considered complete when you receive the email with the eSIM QR code attached. Refunds, exchanges, and cancellations due to customer convenience after delivery will not be accepted.
【About refunds】
- If the cancellation is due to our company's convenience, we will provide a full refund.
- The same fee as above will be charged for refunds due to customer convenience.
